We fix broken digital workflows in clinics.
ClinoPilot finds the leaks in your EMR, intake, and follow-up workflows so staff stop fighting the software and patients stop falling through the cracks.
What’s going wrong in most clinics we see
1. Double entry and scattered tools
Staff re-enter the same data into EMR, booking, billing, and spreadsheets. One change means three updates, or nobody bothers and information drifts.
How we fix it: map the real workflow, remove duplicate steps, and standardise the data path.
2. No-shows and missed follow-ups
Reminders and recalls live in email, sticky notes, and EMR comments. No one owns the full loop from booking to follow-up.
How we fix it: design one clear reminder + recall loop and wire it into the tools you already use.
3. Risky exports and shadow dashboards
CSV exports and one-off dashboards become permanent. When something breaks, nobody knows who owns it.
How we fix it: inventory every export/report, put ownership around them, and simplify where possible.
What we’ve already fixed
Mental health intake – health authority
Digital assessments, EMR registration, and triage queues weren’t aligned. Staff were emailing PDFs and copying answers by hand.
- Mapped the journey from referral to first visit.
- Integrated assessment tool with AD + EMR setup.
- Standardised data fields into one triage view.
Result: faster intake and fewer lost referrals.
Surgical booking and materials
OR bookings, pre-op clinic, and SAP materials were out of sync. Coordinators were fighting manual checklists and last-minute surprises.
- Reconfigured the surgical management system end-to-end.
- Linked case data with SAP materials for prep.
- Built simple dashboards for unit managers.
Result: fewer cancelled/delayed cases and less chasing.
CRM + service desk triage
New CRM and ticketing, but no clear triage flow. Tickets bounced, SLAs were missed, and reporting was meaningless.
- Designed incident + change triage paths.
- Defined fields and priorities so reports meant something.
- Created hand-off playbooks and trained the team.
Result: faster routing and clearer performance data.
How the ClinoPilot audit works
- Map the leak. You show us how work actually gets done today: screenshots, exports, or a quick screen-share.
- Score the risk. The audit checks for duplicate entry, bad hand-offs, risky exports, and missing owners.
- Prioritise fixes. We return a short list of changes with the highest impact and lowest disruption.
What you get back
- A one-page summary of the main leaks.
- Concrete recommendations in plain language.
- An optional call to walk through the results with your team.
From the ClinoPilot Substack
Short field notes on the real problems clinics hit when software, data, and humans collide.
Why “simple exports” break your data
CSVs and ad-hoc reports feel quick. Here’s how they rot underneath and what to fix first.
Turning reviews into workflow fixes
How to read patient reviews like a systems engineer, not a PR problem.
Before you buy another tool
A simple checklist to run before you add “just one more” app to your clinic.